Shipping and Returns

Order Lead Time

All pieces are made to order and take up to 3 weeks unless specified otherwise.
You will receive an email with tracking details when the order is sent.
If your order is a rush, please contact us at info@tesseracreations.com and we will try our best to meet your needs.

Signature Required: Upon delivery, a signature is required.
Liability: Tessera Creations by Bijouterie Empire is not responsible for lost shipments if the tracking states that the item was delivered.
Delayed Delivery: Tessera Creations by Bijouterie Empire is not liable for delays due to the recipient's unavailability for signature or issues caused by the shipping company (e.g., weather or technical issues).
Returned Shipments: If a package is sent back to the company for any reason, the customer will have to pay for re-shipment.

Shipping outside Canada and the United States is not included
International shipping fees vary according to country & continent and are the responsibility of the purchaser.

Prices also do not include import/customs duties, VAT, tariffs, and any other fees levied by the destination country.
The purchaser is responsible for all additional international fees.
The order recipient must comply with the destination country’s laws and regulations.
Tessera Creations by Bijouterie Empire is not responsible for delayed international deliveries due to customs.
All costs for refused delivery due to fees or restrictions are the purchaser's responsibility.

All our pieces are made to order and therefore are final sale with the exception of any damages upon delivery, prior to being worn
Due to the finality of your purchase if you have questions about measurements and product scales we will be happy to answer any questions prior to your purchase.
In the event of damages, manufacturing defects or if you receive an item in error please contact us within 48 hours of delivery at info@tesseracreations.com. We will be happy to help you with your issue but reserve the right to refuse the return if we determine that your item(s) were purposely damaged.
Non-returnable items include:

Special Orders/Personalized Items (e.g., rings, custom size options, items with initials, names & personalized engravings) are final sale and non-refundable.

Pieces are guaranteed for 30 days from the purchase date for defects.
Tessera Creations by Bijouterie Empire may refuse repairs if we believe items were intentionally damaged or misused.
If after 30 days, your item(s) need repairing please contact us at info@tesseracreations.com and we will happily send you a quote.